Frequently Asked Questions
Q: I am a brand new entrepreneur considering purchasing a PELIKA Music player, however, I do not yet own even a pair of speakers. Can you help me?
A: Of course! Contact our local partner or our sales team at +358 (0)10 666 2231 so that we can tailor you a suitable package with our business partners.
Q: I have an amplifier and speakers. Can I attach the PELIKA music player directly to them or does it require some special connections?
A: You can attach the PELIKA music players to any amplifier without any problems.
Q: I have heard that the PELIKA music player is expensive – Is it true?
A: Not at all! We operate with sensible prices and for a fixed monthly fee our customers receive a very large music library, the best software for playing music and the most efficient technical support system.
Q: I have heard that your service is poor – Is it true?
A: Over 1500 customers can't be wrong!
Q: I have a seasonal restaurant so I don't want to make a deal for 12 or 24 months. Can the time period of the agreement be negotiated?
A: Sure! We have several dozens of seasonal locations, whose agreements are valid for only a few months.
Q: Can I buy the system including the music for myself?
A: Unfortunately not. We don't own the music, so it is not for us to sell.
Q: The bill I received contains an error, what should I do?
A: For matters related to billing, you should call +358 (0)10 666 2230 or send us an e-mail at invoicing@pelikabusinessmusic.com.
Q: I am unable to pay my bill at the due date. Are you going to refer it to collection?
A: Send us an e-mail or call us so we can negotiate a payment plan. If you fail to pay the bill or react to the late payment reminder, collection will start automatically. We are willing to be flexible if you let us know about your problems!
Q: The music isn't playing and no one answers at the helpdesk. What should I do?
A: Our helpdesk will always return your call if they see your number on the screen.
Q: Beer got spilled on the PELIKA music player and the party is over. What should I do?
A: Call our helpdesk and explain the situation. We are usually able to deliver the backup player the following day.
Q: The DJ didn't show up and now no one can use the PELIKA music player. What should I do?
A: Call our helpdesk so that out support people can access your music player remotely and show you how it works. This will only take a few minutes.
Q: The PELIKA music player is playing music but nothing is audible. What should I do?
A: First check the mute button on your computer. Make sure your mixer and amplifier are turned on. Our helpdesk may not necessarily be familiar with your equipment, so always check it before calling.